About Us

Have you ever thought about a day without water? No morning cup of tea, no wake me up shower, no pile of washing sorted, no dishes cleaned, no relaxing bath. And that’s just the start. Think about the hospitals, nursing homes and schools that wouldn’t be able to function, and the businesses that rely on water for their services to be successfully delivered. We’re Severn Trent and we think water is amazing. It’s why we put all our energy into helping over 8 million people - from the Bristol Channel to the Humber, mid-Wales to East Midlands - enjoy the wonders of water every day. Our customers, and the communities that we live and work in, are at the heart of everything we do. Our vision is to be the most trusted water company by 2020, delivering an outstanding customer experience, the best value service and environmental leadership and through all of this making sure the wonder of water is readily available to everyone; today and for future generations. Think of water and you probably think of us. We’re one of the largest regulated water companies across England and Wales. Severn Trent runs through the heart of the UK, providing essential services from the Bristol Channel to the Humber, and from Shropshire to the East Midlands. In Wales, our customers are looked after by Hafren Dyfrdwy, our new company is the teaming up of Dee Valley Water and Severn Trent and will bring wonderful water to mid and north-east Wales. The partnership combines an existing warm community approach, with the perks of being part of a wider public company. Together we are part of Severn Trent PLC where our passion is making sure wonderful water reaches our customers and taking their waste away safely, so that they can put the kettle on or jump in the shower without thinking. Our teams are dedicated to maintaining the flow of water to and from our customers’ homes. We’re continually investing in our people and infrastructure, so everyone can tap into the wonderful water we provide well into the future.