About Us
At Admiral, we really believe that people who like what they do, do it better and happy staff makes happy customers. We truly care about our customers and we’re very proud of the level of service we provide. No matter what department in Customer Care you’ll be working in, the customer will always be at the heart of every decision we make. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. About the job Admiral is an insurance company innovating its way through to the future. As a Customer Care Consultant in an award winning department, you will be flying the flag for Admiral, representing our FTSE100 Company to our 7+ million customers. We don’t think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. You will work with a team of 10-12 upbeat colleagues who will become your second family. We like to think of ourselves as a friendly bunch, so there’s always a helpful colleague around to give you a hand. We work in a busy environment both from home and office, and you will likely take upwards of 50 calls per day, so you’ll need to make lightning fast decisions to help our great customers with all of their insurance needs. If you appreciate customer care and like to be the best, we have found the job for you! We expect you to have a passion for service, it is our identity! Rewardingly simple – that’s how we want every interaction with Admiral to feel. Whether you’re getting a quote, changing or updating your cover, we want it to be as straightforward and hassle-free as possible. Convenience and reward are at the heart of what we do. We want to make life easier. That’s why we launched MultiCar, and later MultiCover, combining multiple policies into one to remove some of the life admin that’s such a chore. To work in Customer Care, you need to have a passion for our core values of ICARE. We adhere to these core values every day and on every call.. To embrace our culture, you would need to do the same: I – I/you/me/us/we. Ownership and accountability. C – Convenient. Service that is easy and available when you need it. A – Approachable. Friendly, human and good natured. R – Resolve. Help the customer get it right first time. E – Effortless. Remove barriers and make the service swift.