About Us

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re a fast growing, agile, data and digitally focused general insurance provider to the UK market, offering a full range of car, van, bike and home insurance products. It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct. It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way! If you're looking for a progressive career and thrive in a fast-paced, team-orientated, target driven environment, then look no further! We have exciting opportunities to join our Leicester team. We're looking for Customer Representatives to join us on a full time permanent or 12 month fixed term contract basis in our Retention and Customer Service teams. We’re recruiting and training virtually at the moment, with a couple of weeks in our COVID secure office, where you’ll take your first live calls from customers with the support of virtual coaches. We are supporting our colleagues to work from home, in line with government guidance. If this is not possible due to connectivity issues, you will be required to work from the office . In our Retention team: In retention, we work hard during the week on a rotational shift pattern between 08:00-19:00 Monday to Friday which means you have the weekends off to relax. Are you a great communicator? Do you like working to set targets and achieving goals? Do you consider yourself a team player? If so, we would love to have you join our Retention team. As a Retention Customer Representative, you will be working in our inbound call centre and talking to customers. You’ll be dealing with inbound calls each day so, you will be resilient, driven and enjoy helping customers. The calls you receive will be varied; giving new business quotes, taking payments, and saving customers at the point of renewal. Our retention teams are absolutely vital to the success of our business. You will work as part of a great team, that is responsible for dealing with a portfolio of customer’s worth up to £200,000 and help contribute to a renewals department that is worth £171 million of income to the business. If you’re successful, we’d expect you to treat our customers and colleagues in the way you’d like to be treated. We want to be the biggest and best digital insurer in the UK and expect and encourage all colleagues to play their part in achieving this. You'll discover a vibrant atmosphere, where friendly, supportive colleagues are always ready to help each other.