About Us
What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight. The Opportunity Every day, UserTesting produces thousands of hours of video and audio of real human feedback, along with usage data from websites and mobile apps, topologies of those websites and apps, and much more. We are working hard on unlocking the value of all this for the benefit of both our customers and our test participants. A significant part of our success is our amazing Customer Success Organization (CSO) as well as customer self-service features. In this role you will be partnering with product and technical partners to identify opportunities to improve our customers' experience through automation, customer self service solutions, and tools that serve our customers better. Our product design team is very dynamic, diverse and driven to get better. We continuously invest in your education with a generous budget and the tools and support necessary to help you learn and grow. We're honored to be named a 2020 Inc. Best Workplace, and named to Deloitte's Technology Fast 500 List, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. Founded in 2007 and backed by Accel and OpenView, User Testing is headquartered in San Francisco with offices in Atlanta and Edinburgh. To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we're also growing fast — join us!
Job Listing
Showing 1 - 12 out of 12
via UserTesting
Scotland - Edinburgh
We're looking for an experienced Senior Product Designer to help drive the user experience vision and execution of critical new platform features. The right candidate is passionate about enabling users, both internal and external and th ... See more
via UserTesting
Scotland - Edinburgh
We are looking for a Customer Onboarding Specialist to join our Customer Education & Onboarding Team to create a lasting first impression on our newest customers. In this role, you'll drive close relationships with customers at the beginning ... See more
via UserTesting
Passionately evangelize remote user research & testing to startups Generate new business opportunities to fuel your pipeline, while managing leads generated through marketing campaigns Conduct product demos Manage full sales-cycle in a c ... See more
via UserTesting
The ideal candidate will have significant skill in, and proven success with channels such as: digital marketing, email nurturing, inbound marketing, search engine marketing (SEM), content marketing, paid advertising, sales enablement, event promotion ... See more
via UserTesting
Scotland - Edinburgh
Respond to a range of customer issues based on priority via email, chat, and phones Identify and analyze issues, patterns, and trends in customer requests & product performance Identify and evaluate opportunities to increase customer satis ... See more
via UserTesting
Scotland - Edinburgh
As a copywriter in the self-service growth team you'll be responsible for writing engaging content and copy that increases conversions and reduces churn through personalized and automated emails, landing pages, ads and more. You'll also make ... See more
via UserTesting
Scotland - Edinburgh
Prioritize and drive a research program that delivers the best user experience Identify opportunities for improvement to specific product areas by working with our data science team to understand current usage behavior of that product areas and ... See more
via UserTesting
Scotland - Edinburgh
You will work collaboratively with the rest of the team to provide employees with unmatched career opportunities and a seamless People experience for all employees. The qualities needed for this role are: adventurous, imaginative, develop creative an ... See more
via UserTesting
Scotland - Edinburgh
The role is can be quite flexible, choosing the days you wish to work with the possible option to work at home on one of the days. Bookkeeping. Accounts preparation to Trial Balance. VAT Returns. Payroll. Profit and Loss. CIS & EC ... See more
via UserTesting
Scotland - Edinburgh
The Quality Administrator will be responsible for delivering a timely and accurate administration service in line with University regulations and external stakeholder requirements, as necessary. They will work proactively, within their team, under th ... See more
via UserTesting
Scotland - Edinburgh
My client is well established company. They provide a range of award-winning personal pensions for UK and non-UK residents. They have a clear focus on technology and innovation backed by a strong set of values. By continually enhancing their expertis ... See more
via UserTesting
Scotland - Edinburgh
Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car o ... See more